Frequently Asked Questions
Find answers to all your questions about our products, services, and policies.
Find answers to all your questions about our products, services, and policies.
We offer a 30-day return policy for most items. Items must be in their original condition with all tags attached. Final sale items are not eligible for return. Please see our Returns & Exchanges page for full details.
Once your order has shipped, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history.
For international orders, tracking may not be available for all destinations. Please allow additional time for international delivery.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. You'll see available shipping options and costs at checkout.
Please note that customers are responsible for any customs duties, taxes, or fees that may apply in their country.
We accept the following payment methods:
All payments are processed securely through our encrypted payment gateway.
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. If you need to modify or cancel your order, please contact our customer service team immediately at support@example.com or call us at +1 (234) 567-890.
If your order has already shipped, you may need to return it following our standard return process.
Yes! We offer premium gift wrapping services for $5.95 per item. During checkout, simply select the gift wrapping option and include a personalized message if desired.
Gift-wrapped orders include our signature gift box, tissue paper, and ribbon. The invoice will not include pricing information.
Shipping times vary depending on your location and the shipping method selected:
Processing time is 1-2 business days for in-stock items. During peak seasons, processing may take longer.
Yes! We offer free standard shipping on all orders over $50 within the continental United States. For orders under $50, standard shipping is a flat rate of $5.95.
International orders qualify for free shipping on orders over $150 (excluding duties and taxes).
Currently, our system only allows shipping to one address per order. If you need to ship items to multiple addresses, please place separate orders for each destination.
For large corporate orders or special circumstances, please contact our customer service team for assistance.
Can't find the answer you're looking for? Our customer service team is happy to help.